Shipping and Refunds

Shipping Costs

Ziba Copenhagen ships internationally and delivers orders to your address via economy courier. The current rates are:

Denmark: Free delivery and returns is offered on orders over 65 EUR in Denmark, except for Greenland and Faroe Islands. Orders below 65 EUR are 5 EUR

EU: From 13 EUR depending on zone, free for orders above 150 EUR. The respective shipping rate will be shown during check out.

Outside EU: 30 EUR, free for orders above 300 EUR.

We offer local delivery withing Greater Copenhagen, it is free on orders above 50 EUR, all the other orders are 29 DKK. Please contact us for details.

Delivery Time

  1. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
  2. Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched. Orders are normally dispatched from Denmark but may occasionally be dispatched from other locations.
  3. For products in stock, delivery time in Denmark is normally 1-2 days, and for international destinations normally 4 to 10 days, holidays and weekends excluded. Deliveries may take longer during the Christmas period. 
  4. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. However, please note that Ziba Copenhagen is not responsible for delays due to customs or any other reasons, while your order is in transit.


Taxes and Duties

Orders within EU do not incur any additional taxes or duties.

For all other countries outside the EU, including UK, you will be charged the respective amounts by the courier company at the time of customs clearance in your country.

Exchange & Returns: Ziba Copenhagen provides a 14 day return policy, counting from the day of delivery. The products need to be returned in the original (protective) packaging, unused and in the same condition as received.

Returns should be sent to GDN Strandlodsvej 27b  7TV, DK-2300 Copenhagen S, Please contact us on before sending your items. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

Please remember to save your postal receipt regarding potential missing parcel or the 14 days right of return. Consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any items that might get lost in the mail.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is accepted and approved, your refund will be processed in agreement with The Danish Consumer Protection Act § 21 pt. 3 and 4. We will refund using the same payment method originally used by you. Please consider processing time, it may take up to a few days before the refund is back in your account.

Warranty: All the products are covered by the Danish Sale of Goods Act rules about 24 months warranty. This limited warranty applies to physical products purchased at The warranty covers any defects in material or workmanship under normal use during the warranty period